A communication programme for client-facing and commercially accountable professionals, built for the high-stakes conversations where commercial outcomes are decided.
Professionals trained
Client-facing professionals across NatWest Group
Confidence in impact
Average score for confidence in the programme’s positive impact
Would recommend
Of delegates would recommend the programme to colleagues
NatWest Group’s professionals were technically strong. But in high-stakes conversations, confidence and clarity dropped.
Value was put across inconsistently, influence with senior stakeholders suffered, and decisions slowed in unscripted, client-led discussions where commercial outcomes were at stake.
A targeted programme on performing under pressure, structuring messages so they land with decision-makers, projecting confident presence and handling spontaneous client and stakeholder conversations.
Every exercise was anchored in real commercial scenarios drawn from delegates’ day-to-day work.
“I have been in the bank for 10 years and have always worked in colleague development roles. This is by far the highest performing programme we have ever delivered.”
Lauren Hunt, Colleague Engagement Lead, NatWest
Or just email us at hello@leadershipcommunicationgroup.com. Tell us who your team is, what they present and where it isn’t landing, and we’ll reply with an honest view.
